bone55 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy describes how bone55 ("we", "us", "our") collects, processes, and safeguards the personal information you provide when you register, log in, or use any feature of the bone55 platform. This policy applies to all players who create an account on bone55, regardless of which device or method they use to access the platform.

We understand that handing over your personal details — your name, mobile number, payment information, and gaming history — requires a significant level of trust. We take that trust seriously. bone55 does not sell your data, does not use it for purposes beyond those described in this policy, and does not share it with third parties unless strictly necessary for the operation of the platform or required by applicable law.

By creating a bone55 account or continuing to use the platform after this policy has been updated, you confirm that you have read and understood the terms described here. If you disagree with any part of this policy, please do not use the platform.

2. What Personal Data We Collect

When you register and use bone55, we collect personal information across several categories. The information we collect depends on how you interact with the platform:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations (for example, when processing a self-exclusion request).

3. How We Use Your Personal Data

bone55 uses the personal data we collect for specific, legitimate purposes only. We do not use your data in ways that are inconsistent with those purposes. Here is a breakdown of how we use your information:

• Account Management: To create and maintain your bone55 account, verify your identity and age, and ensure you are the rightful account holder.
• Processing Transactions: To process deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfers, cards, and mobile wallets accurately and securely.
• Platform Operation: To deliver the games, sports betting markets, live casino, and other features you use on bone55, including PSL and T20 cricket betting markets.
• Bonuses & Promotions: To apply bonuses correctly to your account, track wagering requirements, and manage eligibility for promotional offers.
• Customer Support: To respond to your queries, resolve disputes, and maintain a record of communications for quality assurance.
• Fraud Prevention & Security: To detect unusual account activity, prevent unauthorised access, identify multi-accounting, and protect the integrity of the platform for all players.
• Responsible Gaming: To monitor gaming patterns that may indicate problematic behaviour and to enforce deposit limits, self-exclusions, and other responsible gaming measures you have set.
• Legal & Compliance Obligations: To fulfil any obligations required by applicable laws, including anti-money laundering requirements and record-keeping requirements.
• Marketing Communications: To send you relevant promotional offers, new game announcements, and platform updates — but only where you have given us permission to do so. You can opt out at any time through your account settings.

4. When We Share Your Data

bone55 does not sell, rent, or trade your personal data with any third party for their own commercial purposes. We only share your information in the following limited and necessary circumstances:

• Payment Processors: When you make a deposit or withdrawal, your payment details are shared with the relevant payment provider — such as JazzCash, Easypaisa, Raast, or your bank — solely to complete the transaction. These providers operate under their own privacy and security obligations.
• Game Software Providers: Certain game outcomes and session data may be shared with the third-party game providers who supply the casino, live casino, and slot games on the platform, strictly for the purpose of game delivery and fairness auditing.
• Identity Verification Services: During KYC (Know Your Customer) checks, your identity documents may be processed by a third-party verification service. This is a standard security measure to confirm you are who you say you are and that you meet the minimum age requirement.
• Legal Obligations: If required by law, court order, or any competent regulatory authority, bone55 may be legally obliged to disclose certain personal data. We will notify you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of the business, your personal data may be transferred as part of that transaction. You will be notified in advance of any such change and of any new privacy terms that may apply.

In all cases where we share data with third parties, we require those parties to handle your information securely and to use it only for the specific purpose for which it was shared.

5. Cookies & Tracking Technologies

bone55 uses cookies and similar tracking technologies to improve your experience on the platform, keep your session active, and understand how the site is being used. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session and ensure transactions are processed correctly. These cannot be disabled without affecting core functionality.
• Analytics Cookies: These help us understand which pages are most popular, how long players spend on the site, and where technical issues are occurring. The data collected is aggregated and anonymised.
• Preference Cookies: These remember your settings — such as your preferred language or display preferences — so you do not have to set them every time you visit.
• Marketing Cookies: These are used to show you relevant promotions on the platform. They track whether you have previously visited certain pages or engaged with certain offers. You can opt out of marketing cookies through your account settings or browser preferences.

6. How Long We Keep Your Data

bone55 retains your personal data only for as long as it is necessary for the purposes outlined in this policy, or as required by applicable laws and regulations. In practice, this means:

• Active Account Data: Kept for the full duration of your account's existence on bone55, plus a reasonable period after closure to handle any post-closure queries or disputes.
• Transaction Records: Financial transaction data — including deposit and withdrawal records in PKR — is retained for a minimum of five years in line with standard financial record-keeping requirements.
• Identity Verification Documents: KYC documents are retained for the duration of your account and for a period after closure as required by applicable obligations.
• Support Communications: Customer support records are retained for up to three years after the date of the last communication.
• Marketing Preferences: Records of your marketing consent or opt-out are retained indefinitely so we can demonstrate compliance with your preferences.

Once data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

7. Your Privacy Rights

As a player on bone55, you have a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary friction:

• Right of Access: You can request a copy of the personal data bone55 holds about you at any time. We will respond to your request within a reasonable timeframe.
• Right to Correction: If any of the personal data we hold about you is inaccurate or out of date, you have the right to ask us to correct it. You can update basic information directly in your account settings.
• Right to Deletion: You can request that we delete your personal data. We will honour this request subject to any legal retention obligations we are required to comply with — for example, financial record-keeping rules may mean we retain transaction data even after your account is closed.
• Right to Restrict Processing: You can ask us to temporarily stop processing your data in certain circumstances — for example, if you have contested the accuracy of data we hold.
• Right to Withdraw Marketing Consent: If you have previously opted into marketing communications, you can withdraw your consent at any time through your account settings. Withdrawal of marketing consent does not affect the lawfulness of processing that took place before withdrawal.
• Right to Data Portability: You can request a copy of certain data you have provided to us in a structured, commonly used format.

To exercise any of these rights, please contact our support team through the platform. We may need to verify your identity before processing your request in order to protect your account security.

8. How We Protect Your Data

bone55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These include:

• SSL/TLS Encryption: All data transmitted between your device and bone55 servers is encrypted using industry-standard SSL/TLS protocols, ensuring your login credentials, payment information, and account activity cannot be intercepted in transit.
• Secure Data Storage: Personal and financial data is stored on secure, access-controlled servers. Database access is restricted to authorised personnel only, on a strict need-to-know basis.
• Two-Factor Authentication (2FA): bone55 supports additional verification steps to help prevent unauthorised access to your account, even if your password is compromised.
• Regular Security Audits: Our platform infrastructure is subject to periodic security reviews and vulnerability assessments to identify and address potential weaknesses proactively.
• Staff Training: All bone55 staff with access to personal data are trained in data protection principles and are bound by strict confidentiality obligations.
• Incident Response: In the event of a data breach that affects your personal data, we have a response plan in place to contain the breach, assess its impact, and notify affected players as quickly as possible.

Despite these measures, no online platform can guarantee absolute security. You also play an important role in protecting your data — keep your password strong and unique, never share it with anyone, and contact our support team immediately if you believe your account has been accessed without your permission.

9. Children & Minors

bone55 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on bone55 requires you to confirm that you are at least 18 years old, and we carry out age verification checks as part of our standard KYC process.

If we become aware that a minor has registered on the platform or that personal data belonging to a minor has been collected, we will immediately close the account, void any transactions associated with it, and delete the relevant personal data as quickly as reasonably possible.

If you are a parent or guardian and you believe your child has created an account on bone55, please contact our support team immediately so we can take appropriate action.

10. Changes to This Privacy Policy

bone55 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make material changes, we will notify registered players through the platform or via the email address associated with your account. The date at the top of this page will always reflect when the policy was last revised.

We encourage you to review this page periodically. Continued use of bone55 following any update constitutes your acceptance of the revised Privacy Policy. If you have any concerns about the changes, please contact our support team before continuing to use the platform.